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Supervisors and Managers Materials

How to Deal with Difficult People

Jay Johnson


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New Supervisors’ Guide To Effective Supervision

The main objective of this session is to help you be the best supervisor you can be. By the time the session is over, you will be able to:   Identify key supervisory skills; Manage employees effectively; Promote superior employee performance; Achieve goals and objectives; and Project a competent, confident, and professional image

Conflict Resolution

When your supervisors and managers know how to resolve workplace conflicts effectively, they can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within their departments and work groups.  Presenter: Danielle Lack, PHR and SHRM-CP, REI Senior HR Consultant

Top 10 TED Talks for Managers

Compiled and Written By Staff

Simon Sinek, author of the book Start With Why, explains how his own struggle to understand personal motivation led him to the fundamental realization that it all begins with "Why?". The best managers and leaders help people get in touch with their personal "why" and connect it to the "why" of the company or organization. "If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood and sweat and tears." 

Watch the TED Talk here!

Wharton School of Business

Making Good Decisions

Former professional poker player and best-selling author Annie Duke knows a lot about how to make good decisions under tough circumstances. In her new book, How to Decide: Simple Tools for Making Better Choices, Duke provides a toolkit for readers who want to make smart decisions in any situation. Wharton operations, information and decisions professor Katy Milkman recently spoke with Duke about her inspiration for the book, its lessons, and the most important takeaway.

Better Communication

Nano Tools for Leaders® — a collaboration between Wharton Executive Education and Wharton’s Center for Leadership and Change Management — are fast, effective leadership tools that you can learn and start using in less than 15 minutes, with the potential to significantly impact your success as a leader and the engagement and productivity of the people you lead.

Contributor: Michael Platt, Wharton marketing professor and director of the Wharton Neuroscience Initiative; professor of Neuroscience, Perelman School of Medicine; author of the new book, The Leader’s Brain (Wharton School Press).

Too Much of a Good Thing

Confidence is Don Moore’s self-professed “singular obsession.” To be more specific, Moore, a management professor at the Haas School of Business at the University of California, Berkeley, who specializes in the psychology of decision-making, is preoccupied with overconfidence. Why do people sometimes think they’re more talented, smarter or more successful than they actually are? Why do they think they’re better than other people? Why are they so adamantly sure they’re right?

Changing Organizational Culture

7 Steps To Creating a Culture of Well-Being in the Workplace

A well-being culture is becoming a desired element of organizations because it benefits both the people and the company overall. But it must be done correctly—and align with an organization’s values—to be successful.

10 Key Elements of a Viable Culture Change Strategy

Authors: Drs. Linda Ackerman Anderson & Dean Anderson

Changing culture, and sustaining that change, requires committed leadership and an overall culture change strategy that is supported fully and modeled by leaders until sustained action is achieved throughout the organization.

This eBook outlines the ten key elements of a successful culture change strategy.

How to Orchestrate Change from the Bottom Up

by Katherine C. Kellogg

February 13, 2019

Organizational change is difficult. It’s challenging to get people who are set in their ways to go about their jobs differently. So what types of interventions might actually change people’s behaviors in ways that make change more palatable? 

The act of leveraging the structural power of low level workers to push change from the bottom up may have implications for other fields, too, including law, accounting, or consulting.

Culture Change Is Bottom Up and Top Down

By Brad Wayland

APRIL 1, 2019

It’s often said that company culture starts at the top – that in order to effect meaningful change in your organization, you need executive buy-in. While that’s certainly true, it’s only half the story. For a cultural shift to truly be successful, everyone needs to be on-board, from the CEO down to the greenest intern. Here’s how to ensure they are.

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